An Important Letter from President Greg McCamus

To our valued customers:

Propane demand was unusually high during the summer and fall of 2013 due to increased export demand, demand from petrochemical producers, and a very strong crop drying season. As a result we entered the winter heating season with North American inventories at their lowest levels in more than 20 years. As I am sure you are aware we have experienced one of the coldest winters on record across North America which resulted in an unprecedented price spike for propane supply, and many challenges in acquiring additional product across North America as many customers needed additional volumes due to the weather. This resulted in a very challenging situation for our industry.

• Ice storms and extreme weather complicated the industry’s ability to ship and deliver propane
• More than 25 US states declared states of emergency to deal with propane shortages
• Some smaller propane providers could not supply additional volumes at any price

Our front-line drivers and technicians have worked tirelessly, safely and reliably, delivering to our customers day after day. I’m proud of how our team has stepped up to face unprecedented adversity. They are committed to keeping you, your neighbours and your business supplied with propane during this extraordinary winter. In fact:

• Superior Propane’s national purchasing power allowed us to procure additional product with priority
• We turned hundreds of competitive customers away to continue to put our existing customers first

I acknowledge that during this time it may have been more difficult to reach us, and we may not have been able to respond to you as quickly as we would under normal conditions. I apologize for any inconvenience you may have experienced and I thank you for your patience.

I want to assure you that these challenges are temporary. The long winter is nearly over, and you can continue to put your trust in Superior Propane.

Thank You
Greg's Signature
Greg McCamus
President

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David Passador, General Manager
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Residential Propane Supplier and Services in North Bay

Need Residential propane in North Bay? Superior Propane has a solution for you that is easy on the environment and your budget, and will also keep your home warm, comfortable and inviting.

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